FAQs

About Our Diamonds

Are lab created diamonds real diamonds?

Yes, lab grown diamonds are 100% real diamonds, with the same properties that natural diamonds have. Lab diamonds have no physical differences from natural diamonds, and it is impossible to tell them apart without specialist laboratory equipment. There are only two differences between lab diamonds and natural diamonds: price and their creation.

Are the lab grown diamonds from Diamond Monster certified?

Certainly. Indeed, Diamond Monster's lab diamonds undergo certification by independent diamond grading laboratories, with each diamond  jewelry bearing a report number that corresponds to the certificate issued by the lab.

Will I still receive an appraisal and/or a laboratory certificate?

Every finished engagement ring or piece of fine jewelry valued at $2,000 or higher will be accompanied by a full insurance evaluation.

What is the metal for setting?

Diamond Monster offers different options like 14K white gold, 18K white gold and white gold plated silver.

Do you offer engraving?

Yes, we'd be happy to personalize your ring with an inscription, if the ring you selected is engraveable. Please note: engraved item cannot be returned.

Do you have any discounts or promotions?

Occasionally, we do offer promotions throughout the year. The best way to keep abreast of our promotions and insider sales is to sign up for our newsletters at Join now.

Placing an Order

What payments do you accept?
What if I need help placing an order?
Can I pay with multiple payment methods?
Will I be charged sales tax on my order?
Do you offer financing?

Shipping and Policy

Is my order free shipping?
How fast is your shipping?
Does someone need to be available to sign for the package?
What is your return policy?
How do I return my item for a refund?
How long does it take for my refund to be processed?