Refund & Exchange POLICY

At Diamond Monster, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions when you need to return a product. Our Refund Policy is designed to make the process as straightforward as possible.

1. 30-Day Return Window:

• You have 30 days from the date of delivery to return any item for a full refund, provided it meets our return criteria.

2. Return Criteria:

• Items must be in their original condition, unused, and undamaged.
• The original packaging and all documentation, including certificates and receipts, must be included.
• Custom-made or engraved items are not eligible for return unless there is a defect or error on our part.

3. Return Process:

• To initiate a return, please contact our customer service team at support@diamondmonster.com with your order details.
• Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item. The return address will be sent by email.
• Returns without an RMA number will not be accepted.

4. Shipping Costs:

• Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.
• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Inspection and Refund:

• Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
• If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

6. Exchanges:

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Non-Refundable Items:

• Gift cards and items purchased on sale are non-refundable.

8. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact our customer service team within 7 days of delivery. We will arrange for a replacement or a full refund, including return shipping costs.

9. Contact Us:

• If you have any questions about our Refund & Exchange Policy, please contact our customer service team at support@diamondmonster.com We are here to assist you and ensure a smooth return process.

Thank you for shopping with Diamond Monster. We appreciate your business and are committed to providing you with the highest quality products and customer service.