Free SHIPPING

We proudly offer FREE U.S. shipping! Please note that we require an average of one week to fulfill your order before dispatching it. Rest assured, we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, the estimated delivery time is between 7 to 10 business days, depending on your location. Please keep in mind that holidays, natural disasters, or pandemics may impact delivery times.

For Pre-Ordered or Back-Ordered Items:

If your order contains a pre-ordered or back-ordered item, we will ship any available items immediately and ship the pre-ordered or back-ordered items as soon as they become available. So, if you ordered multiple items and only receive part of your order, don’t worry, the remaining items will arrive shortly after.

Tracking Your Order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to track your package. To track your package, you can visit our Tracking Page.

Please allow 1 to 3 business days for the tracking information to update.

Wrong Address Disclaimer:

It is the buyer's responsibility to ensure the shipping address entered is correct. We do our best to expedite processing and shipping, so there is a small window to correct an incorrect shipping address. Please contact us immediately at support@diamondmonster.com if you believe you have provided an incorrect shipping address.

Returns:

By placing an order on Diamond Monster, you are responsible for the cost of return shipping. Please refer to our Refund Policy for further information on how to make a return.

Lost/Stolen Packages:

Diamond Monster is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to the respective shipping carrier using the information provided on our Tracking Page. If you have any further questions, please reach out to our customer support team at support@diamondmonster.com.