Shipping POLICY

Welcome to our Shipping Policy page. Here you will find all the information you need about how we process and deliver your orders.

1. Warehouse and Dispatch Times:

• Origin: All our products are shipped from our New York warehouse.
• Processing Time: Orders are processed and dispatched in one week.
• Custom Products: For custom-made items, please allow a production time of two weeks before shipping.

2. Shipping Methods:

• We partner with reputable shipping companies to ensure your order arrives safely and on time. Our trusted logistics partners include:
  • DHL
  • UPS
  • FEDEX
  • USPS

3. Security and Assurance:

• Each shipment is securely handled and includes the shipping company's insurance to provide peace of mind during transit.
• Tracking information will be provided once your order has been dispatched, allowing you to monitor its progress until it reaches your doorstep.

4. Free Shipping:

• We are pleased to offer complimentary shipping on all orders within the United States.
• This ensures that you do not have to worry about additional shipping costs, regardless of your order size or value.

5. International Shipping:

• While our primary focus is on providing exceptional service within the United States, we do offer international shipping. Please note that shipping fees and delivery times for international orders will vary based on destination.

6. Delivery Times:

• Standard Shipping: Delivery times typically range from 7-10 business days after dispatch for domestic orders.
• Express Shipping: For quicker delivery options, we offer express shipping services at an additional cost. Please contact our customer service for more details.

7. Custom and Duties:

• For international orders, any applicable customs duties and taxes will be the responsibility of the recipient. Please check with your local customs office for more information.

8. Prohibited Shipping Destinations:

Due to regulatory restrictions, Diamond Monster does not ship to the following countries or regions:

• Iran
• Sudan
• Syria
• North Korea
• Cuba
• Crimea

9. Customer Service:

• Our dedicated customer service team is available to assist you with any shipping-related queries. If you have any questions about your order, please contact us at support@diamondmonster.com